Who are Toys-UK?
We are an independent retailer with a history spanning over 100 years. Our longevity is due to the way we respond to the needs of our customers, we pride ourselves on offering a superb level of customer service and are determined that the same level of service is offered from this web-site. As a member of the Youngsters Toy Buying Group with over 100 members in the United Kingdom and Ireland, we can ensure that we will always be able to offer the current craze products, many different items you may not have seen before, and of course well known ranges like Brio, Lego and Barbie.
We all enjoy retailing and hope that this communicates itself to you by the service we provide. |
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Are we price competitive?
You will not pay extra just because you choose to shop via the Internet. All our prices match the general high street competition and in some cases will be cheaper. We have access to many special clearance items and will frequently be offering these at amazing prices.
All our prices include V.A.T where applicable. |
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Where do we supply?
Toys UK delivers to the United Kingdom mainland only however people from outside the country can still order from us so long as the delivery address is in mainland UK.
UK Mainland (excluding Scottish Highlands) delivery options are:
UK 2 Working Days - £6.99; and UK 5 to 8 working days - £3.75.
We can also provide delivery to the Scottish Highlands:
3 working days for £19.99
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How do I place an order & pay?
Using the Toys UK website couldn't be easier. Select items by adding to your basket. Once you have completed your order, go to view your basket where you can either remove items you don't want and/or continue on to process the order. Once you have placed your order by entering your information into the selected fields, you will then be directed to our secure server to enter your credit card details. As soon as this is completed, you will receive an e-mail confirmation from us and your order will be despatched immediately. |
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What are my payment options?
Toys-UK accepts orders processed using a credit or debit card. We currently accept Visa, Mastercard, Delta, Switch, Solo and Connect.
Under normal circumstances we are unable to accept payments by cash, cheque or money order, unless you live close to our shop in Ruislip, West London. |
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What is your returns policy?
We want you to be totally satisfied with the goods you buy, but realise that occasionally you may feel the need to return an unwanted or unsuitable item. Please return it in the original packaging and in a re-saleable condition within 21 days of receipt of the order. We cannot refund postage costs on these occasions. Full details of the address to use is included on the invoice packed with your goods and once the goods have been received back at Toys-UK, we will issue a refund to your credit card. |
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What if there is a problem with my order?
Please contact us by e-mail, fax or telephone as soon as possible so that the problem can be resolved. Do include your order number and full details about the problem, so that we can respond quickly. Do not return goods without authorisation, since sometimes it may be that only technical advice is needed. Should the product need to be returned, we will pay the delivery cost and will ensure that we solve the problem quickly and efficiently.
Note that if there is visible damage to the parcel on delivery, do not accept or sign for it.
This does not affect your statutory rights. |
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Might the product I order be out of stock?
Toys-UK stock all our toys in great depth, monitoring and updating our web-site constantly, so it is very unlikely. If a problem does occur you will be contacted immediately and informed of the potential delay. At this stage we would always offer you the option to cancel if you so wished. |
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What do you do with the information that I send?
You can visit the site without giving any information about yourself, but whenever you make a purchase we will ask for the usual details in any standard transaction. Any personal information you do give us such as home address, e-mail address, telephone or fax number will not be disclosed, shared or given to any external organisation. We will maintain the information that you give us according to very strict security standards. |
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Telephone:- 01895-634848
Fax:- 01895-632417
Post:-
Toys-UK
John Sanders
77-79 High Street
Ruislip
Middlesex
HA4 8JB |
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